Frequently Asked Questions

If you are experiencing a huge delay before the audio player starts the playback when you click or tap onto a track row, it is most likely due to having a slow internet connection on your end. The audio playback is in real 320kbps, which means that each track you click to play has to be loaded in it’s full size. Some of the tracks are up to 15MB in size, which require good internet speed for fast track loading. We didn’t want to compromise the playback audio quality, and this is a brawback of it.

Synapse collects extremely small amounts of personal data. The ones necessary for functions of our website, such as email address (for user accounts) and IP address (for spam protection). For more info regarding this question, please head over to the Privacy Policy page, which you can find in the footer.

If the Download button doesn’t trigger any file download for you (when clicked or tapped), it can be because you’re either not logged in, or you have javascript disabled in your web browser. Please make sure to enable javascript for our website.

No. Although we do share music for free, we are strictly doing it to share and promote releases we want to give support to, by showcasing them to our visitors. We genuinely want to support the artists, and we encourage all of our visitors to do the same. If you download copyrighted content to your device, you agree to remove it under 24 hours. We hold no responsibility for the manner you will use the content obtained via our website.